Service Advisor at Global Profilers at (Lagos)
Global Profilers is a Recruitment & HR Services firm specialized in recruitment in Africa; we are currently looking for a Service Advisor for our client, a leading automobile company.
Job Title: Service Advisor (Ref: 480)
Location: Lagos
Category: Production, maintenance, Quality control/ assurance
Sector: Automobile Industry
Responsibilities:
• Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
• Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
• Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
• Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
• Maintains automotive records by recording problems and corrective actions planned.
• Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Qualification and Experience:
• Relevant Qualification in the Social Sciences or Humanities field.
• Having complete knowledge of automobile service industry
• Minimum of 4 years experience with a reputable auto Dealership.
Application deadline
Not Stated
How to Apply
Interested and qualified candidates should;
Click here to apply
Job Title: Service Advisor (Ref: 480)
Location: Lagos
Category: Production, maintenance, Quality control/ assurance
Sector: Automobile Industry
Responsibilities:
• Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
• Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
• Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
• Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
• Maintains automotive records by recording problems and corrective actions planned.
• Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Qualification and Experience:
• Relevant Qualification in the Social Sciences or Humanities field.
• Having complete knowledge of automobile service industry
• Minimum of 4 years experience with a reputable auto Dealership.
Application deadline
Not Stated
How to Apply
Interested and qualified candidates should;
Click here to apply
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