Service / Support Engineer at Siemen Nigeria
Siemens is one of the largest and most successful electrical engineering and electronics organisations in the world. Our innovations are touching the lives of millions of people in Africa and around the world daily. From transportation systems to power generation, business services to medical solutions, Siemens makes a large contribution to making the modern world what it is, and what it will be.
Of course, to achieve this and its ambitions in Africa in the future, Siemens needs the input of people. From product designers and engineers to manufactures and marketers, each and every person who works with us is dedicated to making a difference. It is their creativity, initiative, perseverance, and teamwork that drive our global Company success.
In an organisation as large and diverse as Siemens we offer a wealth of opportunities and unlimited scope – whatever stage you are at in your career. If you are seeking a challenge, then Siemens may have exactly what you're looking for.
Job Title
Service / Support Engineer (176712)
Job ID: 176712
Location
Lagos
Position Objective:
Applications are invited for the position of Field Application Service / Support Engineer, which has arisen within Customer Services department of the Digital Factory Business Unit. The position is home based and the candidate will ideally be based Lagos, Nigeria.
Reporting to the DF CS lead, the successful candidate will provide a professional and efficient faultfinding, repair and commissioning service to customers throughout Nigeria. You will also be expected to participate in Sales activities supporting planning for the Service business and interactions with key clients. You will be expected to participate in a standby rota, and therefore a flexible attitude towards out of hours and weekend working is essential. Some local and international travel will be required.
What are my responsibilities?
- Site support including fault rectification & modification, repair & commissioning on PLC, SCADA and DCS systems;
- Support of Instrumentation devices (level, flow, radar, ultrasonic etc);
- Liaising with Clients & 3rd Parties;
- Provision of site reports & documentation;
- Engineering & Design activities;
- Identification / implementation of software, hardware & system improvements / rectification;
- Site assessment and planning for servicing customer installed base
- Work under own initiative with minimal supervision and provide our customers with the highest levels of service possible.
- Understand the needs of our customers and markets. Build a relationship & partnerships with our external customers as well as our internal colleagues.
- Continuously seek to add value to the services provided.
- Always aim to achieve first time fixes / solutions leading to reduced breakdown times and lower costs to the customer.
- Take full responsibility for Environmental, H&S when on site and ensure control measures are in place in the field. This will include completion of relevant risk assessments, method statements and undertake all relevant legislative training requirements.
- Ensure the service levels and growth expectations of the Siemens Service Support and Training Business are met and exceeded.
- Co-ordinate service activities on customer site, to ensure compliance with rules/requirements
- Technically demonstrate and explain issues and solutions with customers and end users.
- Technical training of customers on the equipment including how to operate and perform maintenance tasks.
- Feedback to relevant team members where issues persist on site with recommendations of improving product/documentation/Warranty case going forward with Customer and Business.
- Provision of 24 hour standby facility (on a rota basis);
- Provision of a Technical Support facility (on a rota basis).
What do I need to qualify for this job?
- Applicants should be qualified to HNC, HND, Degree level or equivalent in Electrical & Electronic Engineering.
- 5 – 7 years experience in a related industry
- Candidates should have sound diagnostic and analytical skills combined with an in depth knowledge of commissioning and fault finding of Industrial Automation and Instrumentation systems.
- Previous experience of working within a service organization will be essential as will the experience of working with multi-vendor PLC systems, SCADA packages, DCS systems, Instrumentation, databases and high level programming languages.
- Knowledge of MES systems or process analytics would be an advantage.
The successful candidate will be required to work on their own initiative and as part of a team, with good communication skills and the ability to liaise confidently with customers in a high-pressure situation.
Application deadline
Not stated
How to apply
Interested and qualified candidate should:
Click here to apply
Of course, to achieve this and its ambitions in Africa in the future, Siemens needs the input of people. From product designers and engineers to manufactures and marketers, each and every person who works with us is dedicated to making a difference. It is their creativity, initiative, perseverance, and teamwork that drive our global Company success.
In an organisation as large and diverse as Siemens we offer a wealth of opportunities and unlimited scope – whatever stage you are at in your career. If you are seeking a challenge, then Siemens may have exactly what you're looking for.
Job Title
Service / Support Engineer (176712)
Job ID: 176712
Location
Lagos
Position Objective:
Applications are invited for the position of Field Application Service / Support Engineer, which has arisen within Customer Services department of the Digital Factory Business Unit. The position is home based and the candidate will ideally be based Lagos, Nigeria.
Reporting to the DF CS lead, the successful candidate will provide a professional and efficient faultfinding, repair and commissioning service to customers throughout Nigeria. You will also be expected to participate in Sales activities supporting planning for the Service business and interactions with key clients. You will be expected to participate in a standby rota, and therefore a flexible attitude towards out of hours and weekend working is essential. Some local and international travel will be required.
What are my responsibilities?
- Site support including fault rectification & modification, repair & commissioning on PLC, SCADA and DCS systems;
- Support of Instrumentation devices (level, flow, radar, ultrasonic etc);
- Liaising with Clients & 3rd Parties;
- Provision of site reports & documentation;
- Engineering & Design activities;
- Identification / implementation of software, hardware & system improvements / rectification;
- Site assessment and planning for servicing customer installed base
- Work under own initiative with minimal supervision and provide our customers with the highest levels of service possible.
- Understand the needs of our customers and markets. Build a relationship & partnerships with our external customers as well as our internal colleagues.
- Continuously seek to add value to the services provided.
- Always aim to achieve first time fixes / solutions leading to reduced breakdown times and lower costs to the customer.
- Take full responsibility for Environmental, H&S when on site and ensure control measures are in place in the field. This will include completion of relevant risk assessments, method statements and undertake all relevant legislative training requirements.
- Ensure the service levels and growth expectations of the Siemens Service Support and Training Business are met and exceeded.
- Co-ordinate service activities on customer site, to ensure compliance with rules/requirements
- Technically demonstrate and explain issues and solutions with customers and end users.
- Technical training of customers on the equipment including how to operate and perform maintenance tasks.
- Feedback to relevant team members where issues persist on site with recommendations of improving product/documentation/Warranty case going forward with Customer and Business.
- Provision of 24 hour standby facility (on a rota basis);
- Provision of a Technical Support facility (on a rota basis).
What do I need to qualify for this job?
- Applicants should be qualified to HNC, HND, Degree level or equivalent in Electrical & Electronic Engineering.
- 5 – 7 years experience in a related industry
- Candidates should have sound diagnostic and analytical skills combined with an in depth knowledge of commissioning and fault finding of Industrial Automation and Instrumentation systems.
- Previous experience of working within a service organization will be essential as will the experience of working with multi-vendor PLC systems, SCADA packages, DCS systems, Instrumentation, databases and high level programming languages.
- Knowledge of MES systems or process analytics would be an advantage.
The successful candidate will be required to work on their own initiative and as part of a team, with good communication skills and the ability to liaise confidently with customers in a high-pressure situation.
Application deadline
Not stated
How to apply
Interested and qualified candidate should:
Click here to apply
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