Prin Engagement Manager at Microsoft Nigeria

Microsoft Services help customers realize their full potential through accelerated adoption and productive use of Microsoft technologies. We are a global team of exceptional people who deliver world class services with partners, earning customer confidence, trust, and loyalty by Improving the overall Customer and Partner Experience, Serving as the customer advocates within Microsoft and Driving customer-centric product improvement.

Job Title:

Prin Engagement Manager

Location:

Nigeria, Lagos

Job Description

The Engagement Manager (EM) is responsible for engagement delivery quality and customer satisfaction by structuring and managing deals through completion. The Engagement Manager role owns the problem statement from the perspective of the customer. This role has the responsibility of assembling the consulting delivery team and ensuring the team both structures and executes on the problem solving methodology correctly and to the agreed budget.

Manages engagement risk and delivery quality

Establishes the processes to support the engagement, including setting up charge codes, defining the project calendar, and defining deliverable acceptance and reporting procedures Project initiation also includes validating scope, conducting project kickoff and holding Conditions of Satisfaction (COS) discussions with stakeholders.

Tracks the performance of the engagement, the quality of project deliverables and reports on the effectiveness of the engagement against the baseline plan

Builds his/her time into engagements as appropriate to allow for mitigation of engagement risk and to achieve the required level of billable utilization set by the business.

Reviews and approves consultant and partner billable hours and expenses each week, and reviews and approves client invoices before they are sent.

Defines in advance the acceptance criteria for each project deliverable, works with the team to establish delivery dates for each deliverable, and oversees the review of client deliverables to ensure they meet all client acceptance criteria, securing sign-off on each deliverable as defined in the SOW.

Job Requirements

Required Experience: 7-10 year(s)

Qualifications:

- BA or Master’s degree

- 8+ years of related experience

- Competency in Analytical Problem Solving, Customer/Partner 

- Relationships, Product & Technology Expertise, Project Management, Strategic Insight

- IT Implementation (e.g. CMM and CMMI), IT Service delivery and Support (e.g. ITIL Foundation), Project Management fundamentals (e.g. PMI or equivalent) and Industry-specific certifications (as and if applicable)

Application deadline

06 May, 2015

How to Apply

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