NSMC VAS Engineer at MTN Nigeria

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Job Title NSMC VAS Engineer
Job Description

• Source Information On Technical Network Related Faults

• Liaise With The Friendship Centers, Dealers And Sales Outlets Across The Country To Gather Information On Network Related Faults.

• Escalate Complex Problems To Appropriate Quarters Where Necessary.

• Interface Between The Customer Service Centers And Network Management Center (NMC).

• Manage The Technical Help Line For The NMC.

• Coordinate Resolution Of Network Fault Reports From The Advanced Help Desk (AHD)

• Interpret Technical Faults For Switching Systems, Base Station Systems, Transmission And Value Added Systems.

• Attempt First Line Resolution Of All Faults Related To The HLR.

• Escalate Other Faults To Appropriate Quarters And Follow Up To Ensure Timely And Proper Resolution.

• Anticipate And Manage Change Control Process.

• Understand And Correlate Network Activity To User Impact On Planned Events.

• Anticipate Network Related Complaints From Subscribers; Inform All Required Parties Of Expected Problems And Develop Plan For Speedy Rectification.

• Manage MTN Product Lifecycle From An NMC Perspective, Ensuring Proper Awareness, Functional Description, Training, Acceptance And Operation Of New Products.

• Prepare And Produce Periodic Reports To NWG Management On Network Failures, Network Faults Incidences And Resolution.

• Compile And Distribute Reports/Information On A Daily/Weekly/Monthly Basis To NWG Management And Other Departments In MTN Nigeria.

Job Requirements

• Normal MTN Working Conditions

• May Be Required To Work Extended Hours

• On Standby Throughout The Year

Experience & Training Experience:

• 4 Years Work Experience Comprising:

• 2-3 Years Experience In ICT Environment, Preferably In A Telecommunications Company.

• Experience Working With UNIX, Solaris And Oracle

Minimum Qualification

• BSc

Application deadline
11 June, 2015

How to Apply
Interested and qualified candidates should
Click here to Apply